The Catholic University of America
School Library Media Course of Study

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Course of Study
User Services
 

User Services is a course of study that prepares students to develop, provide, deliver, and evaluate information services designed to meet the information needs of individuals, communities, and the global society. The course also prepares students to educate users on research process and information access tools (such as search engines, databases, and online catalogs), and help them develop information literacy. By completing this course of study graduates will be able to function effectively as reference librarians, electronic resources librarians, instruction librarians, Web services librarians, information brokers, vendor representatives, consultants or managers of public services in various type of information environments.
 

Competencies
This course of study prepares students to

• Create, identify, retrieve, evaluate and synthesize information for users

• Identify, plan, provide, and evaluate library and information services

• Provide users with appropriate consultation and guidance or instruction in the use of information resources

• Anticipate current and future user needs

• Apply technology strategically to improve services and enhance access to information resources on a global scale

Courses: Required & Highly Recommended

Because SLIS offers more than 40 courses related to the area of user services, this course of study identifies four required courses (551-557) and eight highly recommended courses that will help students develop the competencies stated above. These 12 courses are sorted by competency areas in Table 1 to help students and advisors determine if this course of study meets students' interests and needs. Advisors and students should feel free to use this course of study as the basis to develop a customized plan of study if necessary.


Table 1. Required & Highly Recommended Courses by Competency Area

Information Organization

Services & Resources

Technology

Professional Identity & Management

551 Organization of Information

606 Cataloging & Classification

553 Information Sources & Services

633 Information Retrieval and Analysis Strategies

635 Use and Users of Libraries and Information

644 Information Literacy and Instruction Design

A higher-level reference course in a subject area (see electives in Table 2)

An information environment course (see electives in Table 3)

555 Information Systems in Libraries and Information Centers

757 Library Technologies and Project Management

557 Libraries and Information in Society

672 Management

Distribution of the 12 courses by SLIS competency areas: Info. Org.: 17%; Services & Resources: 49%; Technology: 17%; Prof. Id. & Management: 17%


Customization

For customization purposes, students can select other courses from the Services & Resources clusters of courses (Table 2) and courses on specific information environments (Table 3).

Table 2. Competencies: Services & Resources

5x#

Mid-level Courses

Advanced Courses

Specialized Courses

553

632 (702) Advanced Information Sources and Services

634 Humanities Information

636 Social Science Information

637 Government Information

638 Science and Technology Information

639 Business Information

641 Collection Development

731 Media Integration in the Curriculum

733 Advanced Online Information Retrieval

735 Adult Services

747 Special Collections

832 Rare Books

833 Music Librarianship

834 Art and Museum Librarianship

835 School Library Media Center

871 Health Science Librarianship

830 Legal Literature

839 Advanced Legal Research

844 Music Bibliography

845  Religious Archives Institute

846 Survey of the Development of Children's Literature

848 Media for Children

849 Media for Adolescents

838 Health Sciences Literature

Table 3: Courses on Information Environments

LSC 881: The College and University Library

LSC 889: The Public Library

LSC 888: The Special Library/Information Center

LSC 887: Institute on Federal Library Resources

Students without prior user services experience are encouraged to do a practicum (906).

Associations

Professional associations for librarianship are important sources of information about the profession, continuing education opportunities, scholarship support, and networking. Most have student membership rates. For further information visit the Websites of these associations:

American Library Association. http://www.ala.org/

American Society for Information Science and Technology. http://www.asis.org/ SIG USE (Special Interest Group on Information Needs, Seeking and Use) and SIG DL (Special Interest Group on Digital Libraries) are especially relevant.

Association of College & Research Libraries. http:// http://www.ala.org/ala/mgrps/divs/acrl/

Reference and User Services Association. http://www.ala.org/ala/mgrps/divs/rusa/index.cfm

Special Libraries Association. http://www.sla.org/

Web Resources and Publications:

Students can use the following resources to keep up with development in the User Services area:

· ACRL (Association of College & Research Libraries) Standards & Guidelines. A valuable site with standards on information literacy, instruction, and other topics. http://www.ala.org/ala/mgrps/divs/acrl/standards/standardsguidelines.cfm

· American Libraries

· Information Technology and Libraries

· Journal of Academic Librarianship

· Journal of the American Society of Information Science

· Library Journal

· Reference Librarian

· RUSA (Reference and User Services Association) Guidelines. A rich site with guidelines on reference/information services, user populations, electronic services, genealogy, and other topics. http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/index.cfm

Adopted September 2012
Course numbers updated September 2012

 

School Library Media Course Study

Full List of SLIS Courses of Study